Terms of Service

Who we are

Route One Leads is the trading name of Brandon Long, a sole trader based in the United Kingdom (“Route One Leads”, “we”, “us”). Contact: hello@routeoneleads.co.uk.

About these terms

These terms govern your use of the Route One Leads website (routeoneleads.co.uk) and form the baseline terms for any services we provide. The specific scope, deliverables and fees for an engagement are agreed in writing (by email or a service agreement) before work begins, and that written agreement takes precedence over these terms where they differ.

By using this website or engaging our services, you agree to these terms. If you do not agree, please do not use the site.

Our services

Route One Leads provides lead capture setup, automated follow-up systems, lead tracking and related services for UK businesses. This website is an informational and enquiry resource. Submitting a form does not constitute a binding agreement to purchase services.

Fees and payment

Unless agreed otherwise in writing:

• Monthly service fees are payable in advance by Direct Debit.
• Any setup fee and the first month’s fee are payable before build work begins.
• If a payment fails and is not resolved within 7 days, we may suspend the service (including automations, follow-up sequences, reporting and support) until payment is brought up to date.
• Accounts unpaid for 30 days or more may be treated as terminated by the client, and the termination provisions below will apply.

Client responsibilities

If you engage Route One Leads, you agree to:

• Provide accurate information about your business and requirements
• Comply with all applicable laws when using the systems we provide (including UK GDPR, PECR and marketing regulations)
• Not use our systems to send unsolicited communications or misleading content
• Pay fees as set out above

Ownership and intellectual property

Ownership depends on the type of work:

• Changes made directly to your own website or systems (for example, an improved enquiry form installed in your CMS, or copy changes to your pages) are yours to keep once the associated setup fee and any fees due have been paid.
• Hosted service components — including forms, landing pages, automations, workflows and lead trackers that we build, host and operate as part of your monthly service — remain the property of Route One Leads and are provided to you for the duration of an active subscription. If your subscription ends, these components are deactivated. Where applicable, a hosted page may be transferred to you for an agreed one-off fee.
• Your data is always yours. Lead and customer data captured through the systems we operate belongs to you, and we will provide an export of it on request and on termination.
• Templates, automation blueprints and underlying methodology remain the intellectual property of Route One Leads and may be reused across clients.

Data protection

Where we operate systems that capture or process personal data belonging to your customers, we act as a data processor on your behalf and on your instructions; you remain the data controller. We process the minimum data necessary, use the sub-processors identified in your service agreement, and will delete or return personal data when the engagement ends, subject to any legal retention requirements.

Results and guarantees

We are confident in our approach. However, we do not guarantee specific outcomes (conversion rates, number of leads, or revenue). Results depend on factors outside our control, including market conditions, your pricing, and how quickly you follow up with leads.

If after an initial review call we do not believe we can help your business, we will say so before taking any payment.

Limitation of liability

To the fullest extent permitted by law, Route One Leads’ total liability to you for any claim arising from these terms or our services shall not exceed the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages. Nothing in these terms limits liability that cannot be limited by law.

Termination

Either party may terminate a monthly service agreement with 30 days’ written notice. During the notice period the service continues as normal and fees remain payable.

On termination: we will provide an export of your lead data; hosted service components will be deactivated; changes made directly to your own website remain in place; and any agreed transfer of hosted components will be arranged at the fee agreed at the time.

Setup fees and one-off project fees are non-refundable once work has commenced unless otherwise agreed.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms? Email hello@routeoneleads.co.uk.